Jurnal Hadis Indonesia

 

Complaints & Appeals Policy

Jurnal Hadis Indonesia
COPE Standards
IDFokus Pengaduan Etika & Manajerial Review
ENComplaint Focus Ethics & Review Management
IDMekanisme Banding Keputusan Penolakan Naskah
ENAppeal Mechanism Manuscript Rejection Decision
IDJurnal Hadis Indonesia berkomitmen penuh memberikan layanan penerbitan yang adil, objektif, dan transparan. Selaras dengan standar Committee on Publication Ethics (COPE), kami senantiasa terbuka menerima dan menindaklanjuti keluhan (complaints) terkait tata kelola jurnal, maupun permohonan banding (appeals) atas keputusan editorial yang dianggap tidak sesuai dengan prosedur akademik.
ENJurnal Hadis Indonesia is fully committed to providing fair, objective, and transparent publishing services. In alignment with Committee on Publication Ethics (COPE) standards, we are always open to receiving and addressing complaints regarding journal management, as well as appeals against editorial decisions deemed inconsistent with academic procedures.

Ruang Lingkup Pengaduan & Banding

Scope of Complaints & Appeals

1. Banding Keputusan Penolakan
Appealing Rejection Decisions
APPEAL
IDPenulis berhak mengajukan banding jika naskahnya ditolak (reject) akibat kesalahan faktual reviewer atau kekeliruan pemahaman metodologi, dengan menyertakan bukti/rebuttal rasional.
ENAuthors have the right to appeal if their manuscript is rejected due to factual errors by reviewers or misunderstandings of methodology, by providing rational evidence/rebuttal.
2. Pengaduan Proses Manajerial
Managerial Process Complaints
COMPLAINT
IDMeliputi keluhan mengenai waktu tunggu review yang sangat lama, ketidakprofesionalan komunikasi staf editorial, atau dugaan bias dan pelanggaran kerahasiaan selama proses peer-review.
ENIncludes complaints regarding excessively long review waiting times, unprofessional editorial staff communication, or alleged bias and breaches of confidentiality during peer review.
3. Dugaan Pelanggaran Etika
Alleged Ethical Misconduct
ETHICS
IDLaporan dari pembaca atau peneliti terkait dugaan plagiarisme, fabrikasi data, pencurian ide, pencantuman penulis fiktif, atau sengketa hak cipta pada artikel yang sudah dipublikasikan.
ENReports from readers or researchers regarding alleged plagiarism, data fabrication, idea theft, fictitious authorship, or copyright disputes on published articles.

Mekanisme Penanganan & Alur Keputusan

Handling Mechanism & Decision Workflow

1
Pengajuan Resmi
(Official Submission) Email/laporan dikirim ke Editor-in-Chief. Email/report sent to Editor-in-Chief.
2
Pemeriksaan Awal
(Initial Assessment) Evaluasi kelayakan bukti pelaporan. Evaluation of reporting evidence validity.
3
Investigasi Internal
(Internal Investigation) Tinjauan ulang oleh komite independen. Review by an independent committee.
4
Keputusan Final
(Final Decision) Penyelesaian dan tanggapan formal. Resolution and formal response given.

Format & Tata Cara Pengajuan

Submission Format & Procedure

ID

Semua pengajuan banding maupun aduan harus disampaikan secara tertulis dan terperinci, dengan mencantumkan ID Naskah, Judul Artikel, Nama Lengkap Pengadu, Bukti Pendukung yang relevan, serta uraian kronologis yang jelas. Keputusan yang diambil oleh *Editor-in-Chief* pasca investigasi adalah mutlak dan bersifat final (tidak dapat diganggu gugat).

EN

All appeals and complaints must be submitted in writing in detail, stating the Manuscript ID, Article Title, Complainant's Full Name, relevant Supporting Evidence, and a clear chronological description. The decision made by the Editor-in-Chief following the investigation is absolute and final (cannot be contested).

IDUntuk menyampaikan keluhan resmi atau mengajukan permohonan banding, silakan hubungi Editor-in-Chief melalui email resmi JHI di saorajahadis@gmail.com.

ENTo submit a formal complaint or file an appeal, please contact the Editor-in-Chief via the official JHI email at saorajahadis@gmail.com.